Shipping Information
We understand how important it is that your order arrives promptly. We provide multiple shipping options to fit your needs.
Shipping Policy Lead Time
For all US orders*, order processing time before shipment is 3 business days (Monday - Friday). For US orders with Keyed Alike service, please allow 5-7 business days to process before shipment.
*Please note that your order will take time to process before it ships. Even if you select expedited or Next Day shipping, your order may take a 3-7 business days to be processed through our system before transit.
For Canada orders, orders are shipped via standard international ground service, with estimated delivery in 5-7 business days. Tracking details may take up to 5 business days to appear on the carrier’s website.
Shipping Methods
Shipping costs will be calculated upon placing an order.
United States
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
*Canada
Purolator International Ground Shipping
*Only select products, such as the Yale Smart Lock with Matter, are available for shipping to Canada at this time.
Freight:
Title and risk of loss and damage pass to you upon our transfer or product to the carrier. You will be invoiced and agree to pay all higher freight charges for extra destinations and for a special carrier(s) designated by you. Shipping schedules are estimated only and cannot be guaranteed. We are not liable for any delay in shipments. Discrepancies must be noted with the carrier upon receipt as they are your reasonability to claim.
