Contact Information

Technical Support

Looking for help with physical installation or set up with your Yale app? Contact Yale’s Technical Support team. For questions regarding integration with your smart home or alarm system, we recommend working with the controller’s support team first and then three way calling with YALE Technical Support if necessary.
Email: Support@YaleLock.com
Hours: 24x7 Monday-Sunday

Customer Service and Sales

Do you have a question or concern regarding your order, return or exchange? Contact Yale’s Customer Service team.
Email: Service@YaleLock.com
Hours: 8am – 4:30pm EST Monday – Friday