Return & Refund Policy

Non-Installed Product Returns Policy

YALE SECURITY INC. has taken care to ensure the advice and information we give within this site is accurate and that it helps you to select the right products.

However, we understand that from time to time, the product you have chosen may not be suitable. If you are not completely satisfied with any item you ordered, please return it in the original unopened packaging stating your order number within 14 days of the date of receipt and we will refund your money. In this instance, we would ask that you pay the return delivery charge. Please see the section below on returns process.

Returning damaged, faulty or incorrect goods

In the unfortunate event that you receive the wrong goods or the goods are damaged or incomplete, or that the goods develop a fault, you may return the products within the products warranty period. All goods received 90 days after the purchase are only available for a replacement. This does not affect your statutory rights. In this instance, we will refund the cost of the return delivery to you.

When you return goods, please retain the proof of posting from your shipper. Without this, we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive.

Returns process

We have tried to make the process for returning items as simple and quick as possible. In order that we can track the return delivery of your goods, we ask that you advise us of your intention to return the items. Please do this by emailing us at service@yalelock.com quoting your order number. Once we receive your return request we will process an RMA and forward you instructions to return the product. If you do not contact us prior to returning your items we will not be able to process your return. 

When do I get my refund once I have returned an item?

You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return. Please note after 90 days we will not be able to process a refund.

What are my rights under the Federal Trade Commission?

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. You must inform us of the cancellation of the contract.

This is not intended to be a full statement of all your rights under the Federal Trade Commission. Full details of your rights under the Federal Trade Commission Regulations regarding ‘Shopping Online’ are available from www.USA.gov.

Installed Product Returns Policy

If installed, the products are non-returnable, but faulty products will be replaced.

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