Warranty

Last updated: June 2026

The Master Lock Company LLC (the “Warrantor”) warrants to the original end user purchaser in the United States that the Yale products set forth below (the "lockset" or "locksets") will be free of defects in material and workmanship for the durations set forth below from the date of purchase or date of delivery or occupancy (if later than the date of purchase):

* Non-Consumer Use defined as multi-family, vacation rental, commercial, institutional, industrial, or other installations other than single-family residential dwellings.

If, after initial installation of the lockset, the finish, mechanical parts, or electrical parts (if applicable) become defective, the Warrantor will replace the locksets, in accordance with this limited warranty.

CONDITIONS AND EXCEPTIONS.

This limited warranty shall apply only when the lockset is properly installed in accordance with local codes, ordinances, and regulations; the printed instructions provided with it; and good industry practices. This limited warranty does not cover damage caused by modification, alteration, repair, or service of the lockset by anyone other than Warrantor or an authorized designee of Warrantor; physical abuse to, or misuse of, the lockset or operation of it in a manner contrary to the accompanying instructions; shipment of the lockset to anyone other than Warrantor for service; improper installation; acts of God; fire; flood; casualty; negligence; failure to exercise normal maintenance; consequences of uses for which the locksets were not designed or designated; or defects caused by the use of paints, solvents, or other chemicals which come in contact with the lockset. This limited warranty does not cover scratches, abrasions, or normal wear and tear. This limited warranty does not apply to locksets or component parts of locksets that were not originally manufactured by Warrantor. THIS WARRANTY EXTENDS ONLY TO THE ORIGINAL END USER PURCHASER AND SHALL NOT APPLY TO SUBSEQUENT OWNERS.

Because the Warrantor cannot control the quality of locksets sold by unauthorized sellers, this limited warranty applies only to locksets that were purchased from the Warrantor or an authorized seller in the United States, unless otherwise prohibited by law. The Warrantor reserves the right to reject warranty claims for locksets purchased from unauthorized sellers, including unauthorized sites. If you have any questions about whether a seller is authorized, call us at 1-855-213-5841.

This limited warranty applies, to the extent permitted by law, to replacement part or replacement lockset for the remainder of the original warranty period or for ninety days, whichever period is longer.

WARRANTY SERVICE AND EXPENSE.

Under this limited warranty, the Warrantor will provide a new or refurbished replacement lockset or a part of it. Warrantor will ship replacement locksets or replacement parts under this limited warranty at its expense by surface transportation only. Any special handling, express or expedited service, or different method of transportation shall only be provided at the request and expense of the purchaser of the locksets. However, if Warrantor determines that a lockset does not qualify for replacement under the limited warranty, Warrantor will notify the end user purchaser of the estimated costs of replacement and obtain the end user purchaser's authorization and agreement to pay actual replacement costs before proceeding with non-warranty repair or replacement. Warrantor shall have no liability to pay any costs for repairs performed by anyone other than Warrantor or its designee, unless in each instance Warrantor has given written approval for such repair. Warrantor shall not be responsible for any costs incurred for the removal or reinstallation of locksets covered by this limited warranty on any type of premise used for consumer or non-consumer use; this includes, but is not limited to, hiring locksmiths to unlock, rekey, remove, or replace any locksets.

LIMITATION ON IMPLIED WARRANTIES.

ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO LOCKSETS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF EACH EXPRESS WARRANTY PERIOD. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

CLAIM PROCEDURE.

To obtain performance of any obligation under this limited warranty, you must contact: Yale Locks & Hardware, Technical Support, 500 Third Street, Suite 110, San Francisco, CA 94107, USA, Tel 1-855-213-5841. You will be asked to provide proof of purchase (showing when and where your lockset was purchased) and, in certain instances, you may be required to mail your lockset to the Warrantor at your expense. You must contact Warrantor for an RMA number before mailing your lockset to Warrantor. The Warrantor will only honor claims for replacement locksets or parts with an identical or similar lockset or parts which are manufactured or distributed by the Warrantor.

DISCLAIMER.

THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS DOCUMENT. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF THE WARRANTOR WITH RESPECT TO THE LOCKSET OR THE INSTALLATION, OPERATION, REPAIR OR REPLACEMENT OF THE LOCKSET. THE MAXIMUM LIABILITY OF WARRANTOR HEREUNDER IS LIMITED TO THE PURCHASE PRICE OF THE LOCKSET. UNDER NO CIRCUMSTANCES SHALL WARRANTOR BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF TORT, BREACH OF WARRANTY, BREACH OF CONTRACT, STRICT LIABILITY, OR OTHERWISE. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If you would like a physical copy of this limited warranty, feel free to print this webpage or contact Customer Service, and we would be happy to send you a copy.

CUSTOMER SERVICE.

Yale Home, Customer Service Department 
1 Horizon Way, Deerfield, IL 60015
Tel 1-855-213-5841

This limited warranty supersedes all warranty statements found in product manuals or other printed materials.