Terms of Service

Thank you for using our services. These terms of service (the “Terms”) govern your access to and use of products, software, and services via our websites and mobile applications, including products sold under the Yale brand. This is a legal agreement between you and Yale.

If you have purchased and are using the Services or Device (each as defined below) in a location other than the United States, please return to the Privacy Center for links to required local variations of these terms.

1. Introduction and Overview

Master Lock Company LLC, (“Yale”), “us” or “we” or “our”), provides services via our website located at shopyalehome.com and/or our mobile applications (the “Application(s)”). Both the websites and the Application shall be hereinafter referred to as the “Site.” The Site (including all related software that we provide), together with all services that we may provide via the Site shall be known as the “Services.” Data from hardware containing our technology that you buy from us, or our partners (“Device(s”) will be uploaded to the Services. The hardware you purchase from us is not usable without your accessing the Services. Once enabled, the Services include online storage of your personal data. 

By clicking “I Agree” (or equivalent prompt) on the Site (as defined below), setting up a user account, or by accessing and using the Services (including the Site and Application), you agree to be bound by these Terms on behalf of yourself or the entity you represent in connection with the access.

These Terms are separate from and in addition to, any End User License Agreement or other documentation with respect to the Services, Device, the Licensed Software, and/or the Application.

1.1. Authorization. You represent and warrant that you have the right, authority, and capacity to accept and agree to these Terms on behalf of yourself or the entity you represent. You represent that you are of sufficient legal age in your jurisdiction or residence to use or access the services and to enter into this agreement. If you do not comply with the above statements or disagree with any of the provisions of these Terms, you will disconnect your Devices and cease accessing or using the Services.

1.2. Limited Warranty and EULA. These Terms govern your use of the Services. Your purchase of any Device is governed by the limited warranty provided with that Device (“Limited Warranty”) and by the applicable terms and conditions of sale. The software embedded in the Device (and any updates thereto) (“Licensed Software”) is licensed and governed by the Yale Access End User License Agreement.  Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be posted on the Services in connection with such features. By using the Services, you are agreeing to any applicable Limited Warranty and End User License Agreement

2. Privacy Policy

The Yale Privacy Notice (available at https://shopyalehome.com/pages/privacy-center) is incorporated by reference into these Terms and you are agreeing to accept and abide by our Privacy Policy upon agreeing to these Terms and by using the Services. The Application, the Device(s) or the Services may be subject to separate privacy policies included therein which may supplement or supersede our general Privacy Policy linked above.  Please review the Privacy Policy and any additional privacy policies included with the Application, the Device(s) or the Services as these describe how we and our partners will use your personal information.

3. Registration/Passwords

3.1. Registration. To access the Services, you must register for a user account on the Service. The information you provide in the account registration form (the “Registration Information”) must be accurate and complete. You agree to update the Registration Information as necessary, including your correct email address, so we may send you notifications and other account-related communications. Your account is subject, in our sole discretion, to termination or suspension at any time (see Section 12 (Termination) below for more details).

3.2. Passwords. You are responsible for maintaining the confidentiality of the login name and password that you create. You agree to use strong passwords (e.g., that contain upper- and lower-case letters, numbers, and symbols), and to maintain the confidentiality of your password. You shall be responsible for all uses of your account and login information, whether or not authorized by you. You must notify us of any unauthorized use of your account, login information or password, and you will immediately change your password to prevent further unauthorized use. You grant us the right to use your Registration Information and any other information you provide in connection with the operation of the Site. We may also use the contact information that you submit to provide you with notices and promotional offers as set forth in our Privacy Policy.

4. Use of the Service/License Grant/Updates

4.1. Use of the Services. The Services are designed to be used in connection with a Device containing our technology (e.g., Yale Assure Lock), which you may purchase from us or one of our partners.

4.2. License Grant. Subject to these Terms, Yale grants you a non-transferable, non-sublicensable, non-exclusive, license to access and use the Services by (i) using the Site in connection with, and solely for the purpose of, controlling and monitoring the Devices installed on your property, or that you have been validly authorized to access, or to otherwise access a service explicitly provided by Yale for your use, and (ii) installing and using the Applications solely on your own handheld mobile device (e.g., smartphone, tablet, watch) and solely for the purposes set forth in (i) above. This license is granted solely for your own personal non-commercial purposes in order to access and use the Services and Devices. You agree to comply with all instructions, usage rules, and documentation that we may provide from time to time with respect to the Service. Such documentation and instructions shall be considered part of the Services.

4.3. Updates. Please note that we may from time to time update the Services, including without limitation, by providing bug fixes, new functionality, or modifications (collectively “Updates”), and that these may occur automatically without additional notice. You hereby consent to these Updates. If you do not, please stop using the Services. We may also ask you to install Updates yourself, and you agree to do so promptly. Failure to install these Updates may expose you to security risks and/or limit our ability to provide the Services to you. Updates are subject to these Terms together with any additional terms that may be provided with such Update. Your continued use of the Service is your agreement to all such additional terms.

5. Content on the Services

Certain materials may be displayed or performed on the Services, including, but not limited to text, data, graphics, images, video, audio, and other material (collectively “Content”). The Content is protected by copyright laws in the United States and elsewhere. The Content may be owned by us or others, including other users of the Services, or our partners, sponsors, or affiliates. Use of the Services does not confer ownership rights to the Content. You may only use the Content as permitted in these Terms. We do not accept any responsibility or liability for any content posted by third parties on the Services, including content posted by other members (“Third Party Content”). Except as may be expressly agreed by us, you may use the Content solely for your personal, non-commercial use in connection with the Services, and may not distribute, modify or make derivative works of any Content. You will not be permitted to use any Content after the termination or expiration of these Terms.

You are solely responsible for all of the content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, or that you contribute in any manner to the Services, such as photos of yourself and doorbell videos; you represent and warrant that you have all rights necessary to do so, in the manner in which you contribute it; and you hereby grant a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, sublicensable, transferable license to Yale of all patent, trademark, trade secret, copyright or other proprietary rights in and to your content for use, display, performance, distribution, reproduction, creation of derivative works and publication on the Service pursuant to these Terms.

We reserve all rights in the Service and Content not expressly granted to you by these Terms. We reserve the right to remove any Content and/or your content from the Service at any time for any reason (including, without limitation intellectual property claims) or no reason at all, without any liability to you.

6. Invitees

As used in these Terms an “invitee” is any person or entity that is given authorization by the owner or controller of a Device to use the Device or Services related to the Device. Please be careful to only invite trusted invitees; by inviting someone to be an invitee, you are giving them the ability to access and operate your Device.

These Terms (including our Privacy Policy) apply to all uses of the Services by invitees. We may share your and your invitees’ information with our partners to provide the Services and to allow our partners to provide products and services. Moreover, you will make invitees aware that the owner or controller of the Device may see information about their use and access of the Device and Services and may revoke or limit access rights at their discretion without notice.

Invitees: if you do not want to access the Services or your information to be used or shared, please decline the invitation and do not use the Services.

7. Third Party Websites, Device and Services

The Service may be used in connection with other products and services and may contain links and interfaces to, as well as content and data from, third-party websites, products, and services (“Other Services”). Any links and interfaces are provided solely as a convenience to you. By accessing or using these Other Services, you are consenting to the creation of an interface with such Other Services, and agree that Yale may exchange information and control data with such Other Services regarding you, your invitees, your products and use of the Services, including your and your invitees’ personal information, in order to enable the Other Service interface and functionality, and its use by such Other Services. Once this information is shared with the Other Services, its use will be governed by the third party’s privacy policy and not by our Privacy Policy. Moreover, the use of such Other Services is governed by separate terms and conditions provided by the providers of the applicable product or service. You are responsible for reviewing the terms of use and privacy policies of such Other Services before using them. We do not exercise control over such Other Services. We do not endorse the materials contained in Other Services and are not responsible for the performance of the Other Services. You acknowledge and agree that Yale makes no representation or warranty about the safety of any Other Services. Accordingly, Yale is not responsible for your use of any Other Service or any personal injury, death, property damage (including, without limitation, to your home), or other harm or losses arising from or relating to your use of any Other Services.

8. Your Use of the Site and Services

The Site is provided by us for your personal use only. You agree to use the Site and the Services only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site or Services.

You agree not to do any of the following:

• Post, upload, publish, submit or transmit any content via our Service that: (i) infringes, misappropriates or violates a third party’s intellectual property rights, or rights of publicity or privacy; (ii) violates or encourages any conduct that violates, any applicable law or regulation or gives rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity, or (vii) promotes illegal or harmful activities or substances;
• Use, display, mirror, or frame the Services, or any individual element within the Services, Yale’s name, or any Yale trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Yale's express written consent;
• Use the Service in any manner which, in our sole judgment, degrades the user experience, reliability, speed, or operation of the Services, or any underlying hardware or software thereof;
• Access, tamper with, or use non-public areas of the Service, Yale's computer systems, or the technical delivery system of Yale's providers;
• Attempt to probe, scan, or test the vulnerability of any Device, Service, software, system or network or breach any security or authentication measures, or to reverse engineer, decompile or otherwise attempt to gain the source code for any Yale Service, Licensed Software or Device;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Yale or any of Yale's providers or any other third party (including another user) to protect the Service, Licensed Software or any Device;
• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other forms of solicitation;
• Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Service;
• Collect or store any personally identifiable information from the Service from other users of the Service without their express permission;
• Use the Service to impersonate any person or send altered, deceptive, or false source-identifying information, or misrepresent your affiliation with any person or entity;
• Violate any applicable law or regulation;
• Violate any third-party licensing terms that govern the use of open-source components that may be included in the Service, as more fully described in Section 10 below; or
• Encourage or enable any other individual to do any of the foregoing.

We strongly recommend that you do not use the Service on a mobile device that has a “jailbroken” or “rooted” operating system, as this can potentially allow other applications to circumvent security features on your mobile device. Any use of such mobile devices is at your own risk. You agree that Yale will not be liable for any loss of functionality and will indemnify us for all damage or liability caused by such use.

With respect to monitoring access to or use of the Service, or reviewing or editing any content, solely to the extent permitted or required by applicable or other legal requirements, we have the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, or to otherwise comply with applicable law or other legal requirements (but we will have no obligation to monitor or review unless required to do so by such applicable law or other legal requirements). We reserve the right but are not obligated, to remove or disable access to the Service any Content, and/or your content therein, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any of your content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Service. We may also consult and cooperate with law enforcement authorities to prosecute users who violate these Terms and/or the law.

9. System Requirements

The Services will not be accessible without (i) a working Wi-Fi network in your home that is positioned to communicate reliably with the Devices (certain Services may work without Wi-Fi); (ii) a valid user account; (iii) mobile clients such as a supported phone, tablet or watch (required for some functionality); (iv) always-on broadband Internet access in your home; and (v) other system elements that may be specified by Yale. It is your responsibility to ensure that you have all the required system elements and that they are compatible, up to date, and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met.

10. Open Source

The Services may contain or be distributed with open-source software which may be covered by a different license. You agree that all open-source software shall be and shall remain subject to the terms and conditions under which it is provided, and you shall be responsible for compliance with such terms. 

11. Feedback

Except as outlined in these Terms, we do not grant you any right, title, or interest in the Services or any Yale Content. We appreciate it when users send us feedback, but please only provide feedback, comments, or suggestions that you agree we may use without limitation. You hereby grant us an unrestricted, royalty-free, perpetual, irrevocable, worldwide, sublicensable, transferable license to all patent, trademark, trade secret, copyright, or other proprietary rights in and to use, display, performance, distribution, reproduction, and creation of derivative works of any feedback, comments or suggestions that you provide without limitation.

12. Termination

These Terms remain in effect as long as you continue to use the Services. You can stop using our Services any time. We reserve the right to suspend or terminate your use of the Services or your access to the Site at any time, with or without cause, and with or without notice. For example, we may suspend or terminate your use if you are not complying with these Terms or use the Services in any way that may or could cause us legal liability or disrupt others’ use of the Services. We may also change or remove at any time any features currently offered as part of the Services, or the Services themselves. Upon termination, your account and right to use the Services will automatically terminate, and you shall promptly cease any use of the Services; provided, the terms of this Agreement which by their nature are intended to survive termination will remain in effect, including Sections 5, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22 and 23.

If you transfer your Device to a new owner, please note that your account is not transferable, and the new owner will have to register for a separate account in order to use the Services.  Any such transfer will nonetheless be subject to the terms and conditions of the applicable End User License Agreement for your Device.

13. Use Outside of Designated Countries and Export Controls

Although our website is accessible worldwide, the Devices must be located in the United States, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands or Canada and Services are not available to all persons or in all countries. To the extent permissible by law, Yale accepts no responsibility or liability for any damage or loss caused by your accessing or use of the Services or Devices in a country not specifically approved by Yale. You will be bound by these Terms wherever you access or use the Services.

You agree to comply with all applicable export and trade laws and regulations to ensure that neither the Services, the Licensed Software, or the Devices, nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of or used for any purposes prohibited by such laws or regulations.  You further acknowledge that the Services, the Licensed Software, and the Devices, and technical data related thereto are subject to the United States Export Administration Regulations (“EAR”) and may not be exported or re-exported except in strict compliance with those regulations.

By using the Services, the Licensed Software and/or Devices, you represent and warrant that you:  1) are not a Restricted Party; 2) are not operating, located, or ordinarily resident in a Restricted Territory; and 3) will not use the Services, the Licensed Software, the Devices or any technical data related thereto in any Restricted Territory, or directly or indirectly transfer it to, or for the benefit of, any Restricted Party or Territory.  

• “Restricted Territory” means a region designated as a “terrorism supporting” country by an applicable governmental authority or prohibited by Company policy (based on risks including corruption, fairness, and transparency of local legal process, contractual commitments imposed by financial institutions, and/or applicable embargo or trade restrictions), including without limitation Cuba, Iran, North Korea, Syria, and the Crimea Region and any other region that hereinafter becomes subject to the United States or other applicable comprehensive country- or region-based economic or financial sanctions law or trade embargo that is not an unsanctioned foreign boycott within the meaning of 15 C.F.R. 760. 
• “Restricted Party” means: (i) any party listed in the Department of Commerce Bureau of Industry and Security’s Entity List, any list of parties subject to U.S. financial sanctions maintained by the Office of Foreign Assets Control of the U.S. Department of the Treasury (including but not limited to the  Specially Designated Nationals and Blocked Persons List and the Sectoral Sanctions Identification List), or the U.S. Department of State, or any other applicable list of persons subject to financial sanctions or export restrictions maintained by an applicable governmental authority; or (ii) any government of, or any party that is operating, organized, or resident in, a Restricted Territory, or owned or controlled by or acting on behalf of the government of, a Restricted Territory; or (iii) any party that is owned or controlled, individually or in the aggregate, by one or more parties described in clauses (i) or (ii).

14. Limitation of Remedies and Damages

NEITHER YALE NOR ITS AFFILIATES, LICENSORS, SUPPLIERS, OR RESELLERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS OR TERMS AND CONDITIONS RELATED THERETO UNDER BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY (A) FOR LOSS OR INACCURACY OF DATA, (B) COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR BUSINESS INTERRUPTION, LOSS OF REVENUES, DIMINUTION IN VALUE OR LOSS OF PROFITS; OR (D) ANY DAMAGES (REGARDLESS OF TYPE) ARISING FROM OR AS A RESULT OF USE OF THE SERVICES OR THE DEVICES BY ANY PERSON OTHER THAN YOU. THE FOREGOING SHALL APPLY EVEN IF YALE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YALE'S AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE GREATER OF (X) THE AMOUNT PAID BY YOU FOR THE DEVICE AND (Y) US$150. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM.

THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION. IF APPLICABLE LAW LIMITS THE APPLICATION OF THE PROVISIONS IN THIS SECTION, YALE'S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT THAT IS LEGALLY PERMISSIBLE.

15. Limitations on Claims

You agree that, unless such time limitation on filing is prohibited by law, any claim or cause of action arising out of or related to use of the Services or the Device, or these Terms, must be filed within one (1) year after such claim or cause of action arose or be forever barred, regardless of any time limit set forth in any statute or law to the contrary.

16. Specific Disclaimers and Limitations

16.1. Interoperability of Services. Our aim is to make the Services highly reliable and available; however, they may not be available all of the time. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond Yale's control, including without limitation, your Wi-Fi and mobile network failures, coverage limitations, service provider uptime, and acts of God. Further, our Services rely on or interoperate with a number of third-party products and services. These third-party products and services are beyond Yale's control (including without the internet generally and third-party service providers that we use for networking and storage), but their operation may impact or be impacted by the use and reliability of our Services. These third-party products and services may not operate in a reliable manner all of the time, and they may impact the way that the Services operate, and Yale is not responsible for damages and losses due to the operation of these third-party products and services. You acknowledge these limitations and agree that Yale is not responsible for any damage allegedly caused by the failure or delay of the Services to reflect current status or notifications.

16.2. Emergency Notifications. You acknowledge that the Device and Services (1) are not intended or certified for emergency notification or response and (2) are not a third-party monitored emergency notification system. Yale is not responsible for dispatching or causing to be dispatched emergency authorities to the location where the Services or Devices are used in the event of an emergency. The Site, Service, Licensed Software, and Device are not intended for use as a life-saving solution for persons at risk at the location(s) where they are used. You shall not use or rely on the Site, Service, Licensed Software, and Device for any such emergency or life-saving purpose, and any such emergency events should be directed to the appropriate response services.

16.3. Third Party Agreements. You are responsible for all charges and fees required for your products and applicable services, and for compliance with all applicable agreements, terms of use/service, and other policies of your product and service providers (including internet service providers and mobile device carriers).

16.4. Device and Services Disclaimers. To the fullest extent allowed by law, Yale is not responsible for damage or liability caused by (i) use of the Device and Services for purposes other than for which the Device and Services are designed or intended, or use in improper temperature, humidity, or other environmental conditions, or use of the Device or Services in violation of written instructions (which may be provided at the time of purchase or on our website at https://support.shopyalehome.com/, or (ii) normal wear and tear or aging, or improper repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by Yale to service your Device.

16.5. Not a Lock. The Device is not a door lock and is not certified by any organization as a door lock. The Device is an operator of a door lock. The Device must be correctly installed and used with a certified door lock that is operating in good condition. You assume all risks associated with the suitability, installation, and performance of the door lock and other third-party components, hardware, software, and services that you select.

17. Warranty Disclaimer

THE WARRANTY FOR THE DEVICE IS SET FORTH IN THE LIMITED WARRANTY WITH RESPECT TO THE DEVICE HARDWARE ONLY.

THE SERVICES ARE PROVIDED FOR YOUR CONVENIENCE “AS IS” AND “AS AVAILABLE,” AND YALE, ITS AFFILIATES AND THEIR SUPPLIERS, LICENSORS, AND RESELLERS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. YALE AND OUR LICENSORS AND SUPPLIERS MAKE NO WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES: (I) WILL MEET YOUR REQUIREMENTS; (II) WILL BE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER, OR MOBILE DEVICE; (III) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (IV) WILL BE FREE OF MALWARE, VIRUSES OR OTHER HARMFUL COMPONENTS; OR (V) WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM YALE OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY.

YALE MAKES NO REPRESENTATIONS CONCERNING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH THE SERVICES, AND YALE WILL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL CONTAINED IN OR ACCESSED THROUGH THE SERVICES. YALE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING SUGGESTIONS OR RECOMMENDATIONS OF SERVICES OR PRODUCTS OFFERED OR PURCHASED THROUGH THE SERVICES.

WHEN YOU INVITE INVITEES OR SERVICE PROVIDERS TO USE YOUR DEVICE OR SERVICE, YOU ASSUME ALL RESPONSIBILITY FOR THEIR USE, AND ANY DAMAGES THAT THEY MAY CAUSE TO YOU, YALE, OR ANY THIRD PARTY. CHOOSE YOUR INVITED GUESTS AND SERVICE PROVIDERS CAREFULLY!

YALE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OR IN CONNECTION WITH THE DEVICES OR SERVICES (INCLUDING, BUT NOT LIMITED TO, “OTHER SERVICES” OR THIRD PARTY PRODUCTS AND SERVICES CONNECTED THROUGH OUR SERVICE) OR ANY HYPERLINKED WEBSITE OR SERVICE, AND YALE WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF SUCH PRODUCTS OR SERVICES.

18. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold Yale and its affiliates and their respective officers, directors, employees, affiliates, agents, licensors, and suppliers, harmless from and against any and all threatened or actual claims, actions, suits, and any and all resulting losses, liabilities, damages, expenses, and costs which arise out of, relate to or result from: (i) your or your invitees’ use or misuse of the Devices, Licensed Software, Application, Site or Services, your account or your negligence or willful misconduct, (ii) your or your invitees’ violation of law or third party right, or (iii) your or your invitees’ violation of these Terms. Yale reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Yale’s prior written consent.

19. Amendments and Modifications to these Terms

Our employees are not authorized to vary these Terms. These Terms may be modified only (a) by obtaining our written consent in an agreement signed by an officer of Yale, or (b) as set forth below in the immediately following paragraph.

You agree that Yale may modify these Terms from time to time and that your right to access the Services is conditioned on an ongoing basis with your compliance with the then-current version of these Terms. We will notify you when we make material revisions or modifications to these Terms by (x) posting a notice or new version of these Terms on the Site, or (y) providing direct notice in a communication to your customer account (if you have one), or otherwise in some manner through the Service that we deem reasonably likely to reach you (which may be by posting to this Site or on our blog). Any such additional terms of service will take effect on the earlier of (x) the 30th day following notice of such terms of service being available to all users of the Application or (y) when you click “I Agree” on the applicable notification of such additional terms of service in the Application or on our website. By continuing to access the Site or use the Services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, please stop using the Services.

20. Confidential Information

“Confidential Information” shall mean the Services, Licensed Software, and all other information disclosed to you that Yale characterizes as confidential at the time of its disclosure either in writing or orally, or that reasonably should be considered confidential given the nature or circumstances of disclosure, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure, or (d) is independently developed by you without access to the Confidential Information.

You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and for a period of at least five (5) years after termination of these Terms; provided, however, any source code you receive or have access to shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation, or other third parties without the prior written consent of Yale. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify Yale in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this Agreement and will cooperate with Yale in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify Yale prior to such disclosure to allow Yale an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with Yale in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.

21. Ownership

Yale (or its affiliates or licensors) are the owner of all rights, title, and interest in and to the Site, Service, Licensed Software, and Device. You shall not engage in any act that interferes with Yale’s business or violates or infringes Yale’s intellectual property rights. We reserve all rights not expressly granted in these Terms. All Services, Applications, and Licensed Software are licensed and not sold, and any reference to “sale” or “purchase” shall mean the purchase of a license.

22. Copyright Policy

We do not endorse any user content, feedback, or any opinion, recommendation, or advice expressed on the Site or via the Services. We expressly disclaim any and all liability in connection with user content. We will remove user content if properly notified that such infringes another’s intellectual property rights in accordance with the provisions of the Digital Millennium Copyright Act (“DMCA”). We will terminate a user’s access to the Services if, under appropriate circumstances, the user is determined to be a repeat infringer. We reserve the right to remove user content and/or terminate the account of user(s), at its sole discretion and without prior notice. Notifications of claimed copyright infringement should be sent to Yale’s designated copyright agent set forth below.

If you are a copyright owner or an agent thereof and believe that any Content on our Site or through our Services infringes upon your copyrights, you may submit a written notification pursuant to the DMCA by providing our designated copyright agent with the following information (see 17 U.S.C. 512(c)(3) for further details):

• a signature (physical or electronic) of the owner or a person who has been authorized by the owner of the allegedly infringed right to act on their behalf;
• identification of the copyrighted work or other intellectual property that has allegedly been infringed;
• identify the material on our Site or our Services that is alleged to be infringing, with enough detail so that we are able to locate it on our Site or Services. Providing a URL or URLs is the most effective method of identifying such material;
• a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• information reasonably sufficient to permit Yale to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; and
• a statement that the information provided in the notice is accurate, and under penalty of perjury, that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner.

Our agent to receive notification of claimed copyright infringement can be reached as follows:

By Email: support@Yalelock.com

By Mail: Copyright Agent
Attn: Legal Department
500 3rd St. #110
San Francisco, CA 94107

Counter-Notices:

If you believe that your content that has been removed from our Site or our Services is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in the manner so post or use, you may send a counter-notice containing the following information to our copyright agent using the contact information set forth above:

• your physical or electronic signature;
• a description of the content that has been removed and the location at which the content appeared before it was removed;
• a statement that you have a good faith belief that the content was removed as a result of mistake or a misidentification of the content; and
• your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court in San Francisco, California, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by our copyright agent, Yale may send a copy of the counter-notice to the original complaining party informing such person that Yale may reinstate the removed content in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, the removed content may (in Yale’s discretion) be reinstated on our Site and our Services by Yale in ten (10) to fourteen (14) business days or more after receipt of the counter-notice.

23. Miscellaneous Legal Terms

23.1. Entire Agreement/Waiver/Severability. These Terms constitute the entire agreement between you and Yale regarding the use of the Services. Any failure by Yale to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Neither party is an agent or partner of the other party. The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

 23.2. Agreed Language. The parties acknowledge that they require that these Terms be drawn up in the English language only. Any translation of these Terms is done for local requirements and in the event of a dispute between the English and any non-English version, the English version of these Terms will govern to the extent not prohibited by local law in your jurisdiction.

23.3. Protection of Confidentiality and Intellectual Property Rights. Notwithstanding the foregoing, Yale may seek injunctive or other equitable relief to protect its confidential information and intellectual property rights or to prevent loss of data or damage to its servers or Services in any court of competent jurisdiction.

 23.4. Force Majeure. Except for the payment of fees due under these Terms, neither party shall be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, natural disasters, epidemics, pandemics, earthquake, fire, flood or other acts of God, labor conditions, power failures, and Internet disturbances.

 23.5. Notifications. Yale may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your account, hard copy, or posting of such notice on the Site or Service. Yale is not responsible for any automatic filtering you or your network provider may apply to email notifications.

If you are a California resident, then in accordance with Cal. Civ. Code §1789.3, You may report any complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at 1-800-952-5210.

 23.6. Assignment. These Terms, and any associated rights or obligations, may not be assigned or otherwise transferred by you without Yale’s prior written consent, and shall be null and void. These Terms may be assigned by Yale without restriction. These Terms are binding upon any permitted assignee.

 23.7. Contact Us

In the event of any questions or comments or to request further information, we may be contacted by email at support@yalelock.com or at:
Master Lock Company
6744 S Howell Avenue
Oak Creek, WI 53154

23.8. Application Provider Policy

If you download the Application through or from any app store or distribution platform (like the Apple iStore or Google Play) where the Application is made available (each, an “Application Provider”), then you acknowledge and agree that:

• These Terms are concluded between you and Yale, and not with the Application Provider, and that, as between the two, Yale (not the Application Provider), is solely responsible for the Application.
• The Application Provider has no obligation to furnish any maintenance and support services with respect to the Application.
• In the event of any failure of the Application to conform to any applicable warranty, you may notify the Application Provider, and the Application Provider may refund the purchase price for the Application to you (if applicable) and, to the maximum extent permitted by applicable law, the Application Provider will have no other warranty obligation whatsoever with respect to the Application. As between the Application Provider and Yale, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the Application to conform to any warranty will be the sole responsibility of Yale.
• The Application Provider is not responsible for addressing any claims that you or any third party may have relating to the Application or your possession or use of the Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the Application or your possession or use of that Application infringes that third party’s intellectual property rights, as between Application Provider and Yale, Yale will be solely responsible for the investigation, defense, settlement, and discharge of any such claim to the extent required by these Terms.
• The Application Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the Application and that, upon your acceptance of these Terms, the Application Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the Application against you as a third-party beneficiary thereof.
• To the extent, the terms and conditions for the Application provided by the Application Provider are less restrictive than, or otherwise conflict with, the terms and conditions of these Terms, the more restrictive or conflicting terms and conditions in these Terms apply.
• You must also comply with all applicable third-party terms of service when using the Application.

 23.9 Applicable Law and Venue.

These Terms shall be governed by and construed in accordance with the laws of the State of California and the United States without regard to the conflict of law’s provisions therein that would require application of the laws of another jurisdiction. Any action under or relating to this Agreement which is permitted be brought in a court pursuant to the terms for this Agreement shall be brought solely in the state and federal courts located in California with sole venue in the courts located in San Francisco County and each party hereby submits to the personal jurisdiction of such courts, except that Yale may seek relief in any court of competent jurisdiction to protect or enforce its intellectual property and proprietary rights. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

 23.10. Dispute Resolution; Mandatory Arbitration; Waiver of Class Action.

If you are a resident of the United States, then the Arbitration terms in this section apply to you. This section includes a mandatory arbitration provision for certain claims. The claims to which this section applies are described below. This section limits your and our rights. Specifically, you understand that you and Yale are waiving the right to sue in court and have a jury trial for certain claims.

To the maximum extent permitted by law, you agree that all disputes and claims arising out of, or relating to, these Terms, or your use of the Services or Device (including the arbitrability of any claim or dispute and the enforceability of this section), shall be determined exclusively by final and binding arbitration. Provided, however, that you agree that the terms of this arbitration section do not apply to determinations as to the ownership of any intellectual property rights in the Services or Device. The arbitration shall be conducted before a single arbitration under the American Arbitration Association’s (AAA’s) Commercial Arbitration Rules and conducted in San Francisco, CA, USA (or in the federal court district in which you reside at the time of making a claim if mutually agreed by you and Yale in writing in the interest of fairness). You and Yale also agree that the AAA Optional Rules for Emergency Measures of Protection shall apply to the proceedings. The AAA rules are available at http://www.adr.org or by calling 1-800-778-7879. You and Yale are each responsible for their respective costs relating to counsel, experts, witnesses, and any other costs relating to the arbitration. In the event that you file for arbitration, Yale will pay for the arbitration administrative or filing fees in excess of $250 U.S. dollars, including the arbitrator and/or other AAA case management fees, for any dispute of $75,000 U.S. Dollars or less, unless the claim is determined by the arbitrator to be frivolous. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party.

23.11 Waiver of Class Action

Except as otherwise provided in this section, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, or private attorney general action) unless both you and Yale specifically agree to do so following initiation of the arbitration. If you choose to pursue your dispute in court by opting out of this section, as specified below, this class action waiver will not apply to you. Neither you, nor any other user of the Services or Devices can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding arising out of or relating to this Agreement or the Services or Devices without having complied with the opt-out requirements below.

23.12 Availability of Injunctive Relief

Except as expressly set forth in this section, you and Yale may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. To the extent that you have breached or have indicated your intention to breach this Agreement in any manner which violates or may violate Yale’s or any of its licensor’s intellectual property rights, or may cause continuing or irreparable harm to Yale (including, but not limited to, any breach that may impact Yale’s or its licensor’s intellectual property rights, or a breach by reverse engineering), Yale may seek injunctive relief, or any other appropriate relief, in any court of competent jurisdiction.

23.13 Your Ability to Opt-Out of Mandatory Arbitration

Notwithstanding the above, you or Yale may choose to pursue a dispute in court and not by arbitration if (a) the dispute qualifies, it may be initiated in small claims court, or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN THIRTY (30) DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”). You may opt-out of this Section by mailing written notification to Yale at support@yalelock.com. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Yale through arbitration. Your decision to opt-out of this Section will have no adverse effect on your relationship with Yale. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your dispute in arbitration or in small claims court. In addition, this arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. The Federal Arbitration Act, 9 U.S.C. 1, et seq. (the “FAA”) governs the interpretation and enforcement of this agreement to arbitrate. The FAA’s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.