Accessibility Statement

New Legal Test

Your Personal Data

This policy applies to ASSA ABLOY Residential Group, Inc., (Yale) with respect to the products or services sold under the Yale brand and/or Yale operated mobile apps. Yale is responsible for the processing of your personal information.

What personal information do we collect?

Personal Information We Request for Use of the Services. When you download the App and in order to use the Services, we require you to establish an account, for which we collect and store the following: your name, email, password, telephone number, the identification number for your locksets (“Products”) and user and account verification identifiers.

Personal Information collected based on your use of the Services. When you use the Services, we collect Personal Information that you may provide about yourself, such as user-name, as well as Personal Information about other people who have access to your Products, such as other family members, guests, and service providers like gardeners, house cleaners and/or others (“Invitees”). For example, you may include email addresses and telephone numbers of Invitees who you are allowing to access your Products. We may ask for access to your contact list, and you may consent to provide access to such a list, which includes Personal Information.

We collect Personal Information that you may include in help requests, customer service correspondence, product ratings or reviews, and/or in any feedback you send to us. We also collect Personal Information included in messages that you may send from within the App whether those messages are sent to us, an Invitee, or a third party.

Also, if you enable the Auto-Unlock feature, the App will request your consent in order to track your location in order to determine when your App nears Products that you have permission to access (e.g., when you are near home). Location information will only be stored on your device, and not on our servers. This information will tell your mobile device to start listening for your lock more often (increasing the polling). This improves the device’s performance and saves your mobile device’s battery life.

Personal Information we automatically collect. When you use the App, we will create a user ID for your account and we also gather the following information for purposes of providing the Services when you download the App and/or access the Services: usage data about how and when you interact with the Services and Products, logs of when your Products are locked/unlocked, logs of those who lock/unlock your Products, the people that you invite to use your Products, and those people who may invite you to use their products.

We also collect the following information about the devices on which the App is downloaded and the Products you use: the operating system of the device on which the App is downloaded (e.g., you, your invitees), the version of the App on such devices, information about your Products, including serial numbers, MAC address, software versions on such Products and installation dates.

Additionally, if you choose to use the App to connect your Products with other products and services through the “Connected by” feature, we will collect information about your use of those other products.

Personal Information we receive when you use third-party products and services. If you access the Services through a third-party (e.g., by managing your device via your television remote or connecting your device to your home security system), use third-party applications or services through the “Works With” feature, otherwise use a third-party service provider in connection with the Services and Products, or request or authorize us to give access or data to a third-party service provider (e.g., a delivery service, property management or rental service), then that third party will send us data about you, such as a user ID.

Invitees. As part of our Services, you may give Invitees permission levels to access your Products - e.g., to unlock and lock your door, and possibly even to pass this access along to others. You must be careful of the people that you invite and the access that you give them. You are responsible for all uses of your account, so be careful to secure this information and only give access to people you trust. Additionally, certain portions of your Personal Information, as well as other information about your use of the Service and your Products may be shared with Invitees, such as your name and the status of the lock (e.g., locked or unlocked).

In connection with the guest invitation process, we may ask for access to your contact list. We will only store information for contacts that you add as guests. We will only access and store such information with your express consent.

If you are an Invitee, we collect your Personal Information when you use the Services and Products, as set forth in this Privacy Policy. All such information (including your service usage information) is subject to and will be used and disclosed as set forth in this Privacy Policy.

How and why will we use your Personal Information?

  How and why will we use your Personal Information?
To provide you with the Services, including registering and management of your account, your use of the App and access to the Products you purchase, identifying/authenticating you when you use the App, providing any features and functionality in the App and the Products that you elect to use, customer service requests, maintenance which includes software updates, and communicating with you specific to the Services.

To personalize the Services for purposes of you signing in and using the Services and your Products.

To ensure only you and your guests have access to the Products.

To carry out statistical analysis about the use of the Services and Products for purposes of making improvements.

To send you communications and content about relevant solutions and services, in accordance with your marketing preferences.

To comply with legal requirements to which we are subject, such as tax, accounting/financial reporting requirements, mandatory disclosures, and/or law enforcement.
What is the legal basis for processing?
Performance of a contract (i.e., the end-user agreement between you and us).

As necessary to perform our business purposes as described in this policy and without selling your personal information by Yale and its service providers.

Performance of a contract (i.e., the end-user agreement between you and us).

As necessary to perform our business purposes as described in this policy and without selling your personal information by Yale and its service providers

We will only send you relevant content where we have your consent to do so.

Using your Personal Information in this way is necessary for us to comply with our legal obligations.


Who and where is your personal information transferred to?

We will transfer Personal Information for the purposes set out above:

To third parties to perform services necessary for us to provide the following for the Services: hosting, development, maintenance, billing services, mobile application functionality, facilitate communications/messages, customer support, product ratings or reviews, and any features or functionality available as part of the Services and Products, provided only to the extent necessary to provide the Services. We use Bazaarvoice to implement product ratings and reviews on our website. We encourage you to read Bazaarvoice’s privacy policy.
To your Invitees when you invite them to access your Products. For example, if you invite a guest to access your Products, then we will share certain elements of your information with them, such as your name, in order for your guest to understand the invite and access the Product.

Additionally, we may also similarly share your information with your Invitee.

  • To third parties that you choose when you use the “Works With” feature of the Services to connect your Products with such third-party products or services.
  • To affiliated entities when you use the “Connected With” feature in the App for purposes of connecting your Product with the other products and services you use.
  • To companies we are affiliated with.
  • With your consent, such as with guest invitations or if you choose to connect our products to work in conjunction with third-party products or services. See below for additional information about guest sharing. Please note that when you consent to these transfers, any shared data will then be subject to the privacy policies of those third parties.
  • To a buyer or a potential future buyer of our business.
  • As required or permitted by law.

We take measures to protect all Personal Information transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

Yale does not sell or rent your Personal Information to third parties.

Privacy policies of other websites.
When you use the “Works With” feature in the App, you may be linked to third-party services and websites that you choose. Also, when using the App, you may use features that link you to social media websites, such as Facebook or Twitter. We are not responsible for the privacy practices or content of any of these third parties or the linked sites. Linked sites may collect Personal Information from you that is not subject to our control. We encourage you to review the privacy policies on any linked website you visit.

Information Retention
We may store collected information for as long as necessary to fulfill the purpose for which the Personal Information has been collected and in accordance with our internal record retention schedule. If you purchase Yale products or services, your billing and shipping address and the last four digits of your credit card information will be stored by Yale and our billing service providers. Lock activity is stored alongside your account information for the duration of your account being active. Doorbell camera photos and videos are available for download through our mobile application for up to thirty (30) days or as referenced in the selected subscription terms of service unless the information is necessary to be preserved based on a valid law enforcement obligation.
We will delete your personal data when the information is no longer necessary to process a request, at your request, or to manage your account or our client relationship. We will continue to store mobile application use and lock activity, including guest activity, for a period of at least ninety (90) days following account deletion.
We may store any aggregate or anonymous information indefinitely.

Exercising Your Choices or Rights

Right to know personal information collected
You have the right to know which personal information has been collected from you.

Right to say no to the sale of personal information
Yale does not sell your personal information. Yale could share your personal information with service providers and with other affiliated entities for only “necessary” purposes according to this notice. You have the right to know which personal information is disclosed and to whom. The service providers and other affiliated entities perform processes on behalf of Yale. Neither the service provider nor other affiliated entities sells personal information.

Right to access and rectification
You have the right to request access to the personal information relating to you. This includes the right to be informed, whether or not personal information about you is being processed, what personal information is being processed, and the purpose of the processing.

You can self-exercise your rights in the following situations:
Communications - If you are a registered user, you may change your phone number or email address and update your preferences within the mobile application in order to manage your product-specific communications.

Mobile Data: If you access the Service through a mobile device and you do not want your mobile device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your mobile device. See your mobile device manufacturer’s instructions for further details. Of course, if you do this, Service functionality (such as the Auto-Unlock feature described immediately above) may not work.

Right to deletion
You may request that your personal information be deleted, for example, in the following situations:

  • If the personal information is no longer necessary for the purposes for which it was collected;
  • if you object to the processing of personal information where we do not necessarily maintain it;
  • if the processing is unlawful; or
  • if the personal information has to be deleted to enable us to comply with a legal requirement.

We also give you the ability to unsubscribe from marketing-related emails by clicking on a link in each such email.

Please note that we may reject your request if the processing is permitted or required according to law or any other relevant legal ground. We are not required to delete personal information that: (1) federal or state law requires a third party or us to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for the deletion or (5) you received compensation or other consideration for providing the Content or personal information. The deletion of your personal information does not ensure the complete removal of that personal information from our systems or the systems of our service providers.

Product owners are always responsible for the photos, videos, and other personal data captured of their guests, and Yale provides no remediation for guests to remove photos, videos, or other personal data from our systems unless expressly authorized by the registered account of the product owner.

Right to obtain equal service, even if they exercise their privacy rights.
Yale does not discriminate against any employee who exercises the rights mentioned. You are entitled to exercise your rights without prejudice to receive different services in quantity or quality.

Children’s Privacy
The “service” is Not for or Directed to Children nor anyone under 18 years old; we do not intend to and will not knowingly collect any personal data from children under the stated age. If we learn that we have collected personal data from under the age of 18, we will remove that personal data immediately and delete it from our servers (if not required or resulted by applicable law and this Privacy Notice). If you believe content from an under 18 years has been posted in our “service,” please notify us by contacting us at privacy[at]

California Consumer Disclosure
The terms “Business Purpose(s)”, “Personal Information”, “Sell” (or “Sale”), “Service Provider(s)”, and “Third Parties” have the meanings given in the California Consumer Privacy Act of 2018 (CCPA). These term references and disclosures are limited to this section of the Privacy Policy and designated exclusively for California Consumers.

Categories of Personal Information - Unique browser or device identifiers such as cookies, mobile ad IDs (IDFAs for iOS and Android Ad IDs), device hardware identifiers, timestamps, user agent strings, IP addresses, and precise geographic location data.

Purposes for collection and use of Personal Information - We use personal information to facilitate our mobile applications, hardware devices, customer account services, and for marketing or communications.

Categories of sources from which Personal Information is collected - Websites, mobile applications, advertising services, technology platforms, and customer support services.

Categories of Personal Information we sell - We do not sell personal information. However, we enable third-party advertising services to use cookies with our website visitors.

Purposes for selling personal information - We do not sell personal information. However, third-party advertising services use cookies associated with our website visitors to facilitate ads to our visitors on other websites.

Categories of Third Parties to whom Personal Information is sold - We do not sell personal information. However, third-party advertising services use cookies associated with our website visitors.

Categories of third parties to whom information was shared for a business purpose - Advertising services, technology platforms, website, and mobile application analytics.

California Minors. The “service” is not intended for anyone under the age of 18. If you qualify as a California resident under 18 years old and you are unable to remove publicly available content that you have submitted to us, you may request removal by contacting us at privacy[at]

California Civil Code Section 1798.83 allows California residents who have used our “service” to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal data (if any) for direct marketing purposes in the preceding calendar year. If you qualify and wish to request this personal data, make a request to Privacy Americas with “California Privacy Rights” as the title of your letter; please mail it to Yale, 500 3rd Street, Suite 110 San Francisco, CA 94107.

Changes to this Policy
We may update this privacy notice from time to time in response to changing legal, regulatory, or operational requirements. We will take appropriate and feasible steps to notify users of any such changes (including when they will take effect). The latest version of our Privacy Notice is available through our website.
Your continued use of the “service” after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this digital “service.”
We will make good faith efforts to resolve any requests to correct inaccurate personal data except where (1) the request is unreasonable, (2) requires disproportionate technical effort or expense, (3) jeopardizes the privacy of others or would be impractical. We will comply with the specific time required in the applicable law to address your concerns, free of charge, if possible, for the business and the allowed number of times, under applicable law guidance.

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